Refund Policy

grazausshop.com supports a full 60-day free return window calculated starting on the exact date customers receive purchased parcels. Most in-store olive oil products, refill cans, gift sets and derivative snacks qualify for free return service within the regulated period. Returned goods must keep intact original factory packaging, unused unopened status and complete attached labels to pass our warehouse incoming inspection; damaged, partially consumed products without original package cannot be approved for full return.

Our store covers all return shipping expenses for eligible returned items; customers do not need to bear any outbound or inbound return freight cost when applying valid return within 60-day policy period, matching our free return commitment on all USD-priced orders.

Once our warehouse receives and completes qualified returned goods inspection, official refund initiation will be finished within 5–10 working days. All approved refunds will be returned to customers via the original payment channel used during checkout, settled in the same transaction currency (USD) without hidden deduction of handling or admin fees.

Customers can submit return application by sending detailed order number, purchase info and return reason to support@grazausshop.com. Our aftersales team will reply with official return shipping guidance within 2 working days after receiving your application email. Final sale marked promotional clearance items follow separate return clauses notified on corresponding product detail page.