Customer Service Policy

Customer Service Policy | grazausshop.com

1. Official Service Contact Channels

grazausshop.com sets three dedicated classified service mailboxes for different business needs:
  • After-sales order, shipping, return & refund consultation: support@grazausshop.com
  • Brand cooperation, press & media interview inquiries: press@grazausshop.com
  • Bulk order, enterprise wholesale customized cooperation: wholesale@grazausshop.com

    All email service requests will receive official reply within 2 working days under normal business status.

2. Pre-Sales Consulting Service Standard

Our customer service team provides professional pre-sales consultation covering olive oil product classification (drizzle/cooking/high heat EVOO), packaging specification, origin introduction, discount activity rules and clearance sale information of grazausshop.com. We help customers select suitable olive oil items matching daily home cooking demands and answer all pricing-related USD billing questions.

3. After-Sales Problem Handling Specification

For problems including delayed delivery, parcel damage, product quality doubts and return/refund application, customers can submit order details via support mailbox. Our team follows our preset Shipping Policy and Refund Policy to give standardized solutions based on actual order situation, fully implementing our free shipping and 60-day free return service commitments for all platform orders.

4. Wholesale Exclusive Customer Service

Wholesale purchasers sending bulk cooperation inquiries to wholesale@grazausshop.com can obtain exclusive bulk discount quotation, customized gift set matching plan and coordinated large-batch delivery solution from our dedicated wholesale account manager at grazausshop.com.